Privacy Statement
We are committed to protecting your privacy. Authorised members of Generation Tennis, on a need to know basis only, use the information collected from individual customers. We constantly review our system and data to ensure the best possible service to our customers. All information on customers will be stored on our database and we will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by Generation Tennis will only be in connection to the services provided by Generation Tennis.
Payment
Cash or personal cheques are all acceptable methods of payment. We request that payment is made on the first session of a new term; the payment will be collected by the coach at hand. Cheques should be made payable to ‘Generation Tennis’.
Cancellation Policies
Group Lessons: Group lessons may need to be cancelled due to weather conditions. If you are unsure whether your lesson is going to be running, please contact your coach before hand to confirm. If you are unable to contact your coach please do turn up to the lesson as normal, unless severe weather does not allow you to do this. The coach has the final decision to cancel a group lesson and will contact each and every player to make them aware of the changes.
If a lesson is cancelled the coach will try and reschedule the missed lesson during the term or at the end of the term. If a lesson cannot be made up then the player will have a lesson in credit for the new term, which would mean a reduced cost off the new payment for the new term. If a player cannot make a lesson, then unfortunately no refund can be made. The only exception to this rule is that if a player has sustained a long term injury. In this case the player will be in credit for the next term.
Individual Coaching Lessons: 24 hours notice is the requirement for the cancelation of an individual coaching lesson with a Generation Tennis coach. Notification can be made, in person, via email, mobile phone or text. The coach has the right to charge for any lessons that are cancelled within the 24 hour period.
Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Generation Tennis and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Generation Tennis. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Generation Tennis takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.